I bought a brand new Kia Rio pulse ( limited edition) White with red vinyl roof in January 2018 from this branch . Ended up I raised a merchandise dispute through my pcp finance company ( Northridge finance) as branch member damaged the red vinyl on my roof as he scraped the car when I was collecting it ( as we had bad snow in Glasgow at that time ). When I noticed the damage I contacted the salesman from the branch straight away. I took car back in next day for them to take photos & get it repaired . 3 weeks later car still hadn’t been repaired constantly having to phone the branch , failed promise after promise from them to return any of my calls or any updates of car repair. I lost faith in branch so logged a formal complaint with Arnold Clark head office as attitude from branch manager John Kennedy was disgusting. He called me a liar ( on the only returned phone call ). He said that I couldn’t prove that it was branch staff that caused the damage & laughed down the phone at me, also told me I had no rights to reject the car & it was only cosmetic damage !! I tried to hand the car back to the branch under my consumer rights act 2015 ( as I do have rights ) but John was very aggressive towards me & my fiancé he actually threw us out the branch & refused to take the car back , he also refused to give me anything in writing to confirm this as I was taking the case to court. Absolutely unacceptable behaviour from a branch manager I honestly don’t know how he got this job . Wasn’t interested in me after I drove the car out the showroom in January. Well I am happy to say that I won my case at start of March 2018 for right to reject through my finance company ( Northridge finance ) who were amazing 5 🌟. So after all that I got to hand the car back to the Springburn Kia branch, the finance got settled & I got my deposit & monthly payment back . I would definitely NOT recommend this branch to anyone Left me with major issue trying to get a new car on finance & 1 day to get new car as I work full time soo lost a days wages because of the situation. Arnold Clark head office we’re also very unhelpful regarding the situation. I feel that they took the branch managers side over mine. Female called Cheryl from Head office phoned me the day after being thrown out the branch to say “ we are not taking the car back as right to reject but as a good will gesture we’re still willing to get the car repaired “ As you can imagine that angered me even more as they damaged the car not me & as a good will gesture .., seriously ! I have still not been compensated for any of the above happening ,but I have reopened my complaint . Margaret Howat