Margaret Howat
I bought a brand new Kia Rio pulse ( limited edition) White with red vinyl roof in January 2018 from this branch . Ended up I raised a merchandise dispute through my pcp finance company ( Northridge finance) as branch member damaged the red vinyl on my roof as he scraped the car when I was collecting it ( as we had bad snow in Glasgow at that time ). When I noticed the damage I contacted the salesman from the branch straight away. I took car back in next day for them to take photos & get it repaired . 3 weeks later car still hadn’t been repaired constantly having to phone the branch , failed promise after promise from them to return any of my calls or any updates of car repair. I lost faith in branch so logged a formal complaint with Arnold Clark head office as attitude from branch manager John Kennedy was disgusting. He called me a liar ( on the only returned phone call ). He said that I couldn’t prove that it was branch staff that caused the damage & laughed down the phone at me, also told me I had no rights to reject the car & it was only cosmetic damage !! I tried to hand the car back to the branch under my consumer rights act 2015 ( as I do have rights ) but John was very aggressive towards me & my fiancé he actually threw us out the branch & refused to take the car back , he also refused to give me anything in writing to confirm this as I was taking the case to court. Absolutely unacceptable behaviour from a branch manager I honestly don’t know how he got this job . Wasn’t interested in me after I drove the car out the showroom in January. Well I am happy to say that I won my case at start of March 2018 for right to reject through my finance company ( Northridge finance ) who were amazing 5 🌟. So after all that I got to hand the car back to the Springburn Kia branch, the finance got settled & I got my deposit & monthly payment back . I would definitely NOT recommend this branch to anyone Left me with major issue trying to get a new car on finance & 1 day to get new car as I work full time soo lost a days wages because of the situation. Arnold Clark head office we’re also very unhelpful regarding the situation. I feel that they took the branch managers side over mine. Female called Cheryl from Head office phoned me the day after being thrown out the branch to say “ we are not taking the car back as right to reject but as a good will gesture we’re still willing to get the car repaired “ As you can imagine that angered me even more as they damaged the car not me & as a good will gesture .., seriously ! I have still not been compensated for any of the above happening ,but I have reopened my complaint . Margaret Howat
6 years ago
Read Arnold Clark Reviews
Arnold Clark has a 1.8 average rating from 501 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial