We recently purchased a Renault Clio from Arnold Clark in York.
My Wife and 5 year old child were nearly involved in a fatal accident after the wheel fell off a car we last had inspected by Arnold Clark.
After collecting this 8k vehicle with a brand new mot we quickly realised there was a fault with the brakes, after expressing our concerns with Arnold Clark they suggested we carried on driving the vehicle with dangerous brakes (as quoted by a third party mechanic) until they could fit us in for a repair, i refused!
After some heated conversations Arnold Clark agreed to repair the brakes.
Some time later my wife was driving towards York, she felt a uncontrollable judder then saw her front left wheel over take her!!! it transpired that the other side was also loose after been tested by the AA recovery team.
I immediately contacted Arnold Clark to get my wife's car recovered, they said they couldn't as they were too busy, i then had to (at my own cost even though we had Arnold Clark cover) get the car recovered and taken to Arnold Clark!
It was apparent on our arrival they had absolutely no interest that a vehicle they last worked on had, had a wheel fall off, they accepted no responsibility and suggested we pay to repair all the damage and in the mean time i could rent a vehicle off Arnold Clark!!!
We lodged a complaint with their head office which they proceeded to delete mid way through without notifying us, they apologised but said they did it because i contacted our insurance company!!! they admitted they made a mistake, we received a email 2 hours later saying they still admit no liability.
Our insurance company will not cover us because apparently a wheel falling off a vehicle at 50mph is not a accident!!!
The long and short of it is we bought a vehicle with a questionable MOT, faulty breaks and it just so happens the two wheels they last worked on fell off and the other was not adequately tightened.
They have given no explanation as to why the wheel has fallen off, i naturally can not let my family drive it without knowing the reasons, we recently attempted to reject the vehicle as our consumer rights allow however they are now refusing.
My wife has suffered whiplash, if it was the other wheel she could of killed someone or herself, she has not slept well since the incident, we are now having to rent a vehicle, we are not insured and Arnold Clark refuse to help.
This is everything thats bad about big business in the UK, it is apparently acceptable to sell dangerous vehicles and walk away without a care knowing someone could of been killed.
If you have a vehicle bought, serviced, maintained or even touched by Arnold Clarke i would suggest you get it inspected by a third party.
I would please ask you share this as i fear next time someone might be seriously injured or die, i would also like it sharing as company's should not be allowed to get away with this.
Any advise or previous issues with Arnold Clark would be appreciate.
I feel if enough people see this they will have no option but to take it seriously.
Obviously several email, letters and conversations have been had with several organisations and the above text has been written as a brief explanation/overview.
Thank you for taking the time to read.
5 years ago
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