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Anonymous
I got a Corsa back in June. With in minutes of driving off from Arnold clark the clutch was playing up. It was being pulled down and I was having to bring the clutch back up with my foot, not only that the gears where clunking and having to be forced in to gear. Furious over this, I rang them soon as I got home to take it back. The car gets a look over and they tell me there is absolutely nothing up with it. Booked it back in for them just to do a fluid change. Drove away and it was still happening, Booked back in for them to eventually tell me yes it needs a few parts. Gets a new clutch, pedal, slave cylinder, master cylinder and got knows what else. Finally get my car back after weeks of waiting ... The gears where smooth again but only for a few days, they started to clunk again. I left it for a bit as no further problems other than the clunking happened. As a couple of weeks passed the gears started struggling to go in again, the clunking got worse having to force gear change again. This wasn't happening constantly just now and again but I got it booked back in and explained the same problem is back. They kept it in took it for a drive and said there was nothing up with it. I explained it doesn't happen every time you change gear time but it's happening and it will get worse. But as it didn't happen for them they sent me away. I was furious as I new it would end up back to square one, which it did. Today I was driving on a busy road and my car for the past few weeks had mainly been struggling to go into 3rd gear, so in the space of a very short journey it happened around 5 times, it wont go all the way in to 3rd gear which was causing the car to judder, it would not come back to 2nd it was completely stuck in between gears, I had just got on to a 40mph road I had cars flying past me and I was coming to a stop! Eventually got home in one piece. Called Arnold Clark (Liverpool) explained what happened, she booked it in with a GearBox specialist next Thursday and said she will have him drive it. As I explained each time it's been in it does not happen on every gear change so if they take it for a drive and it doesn't happen your assuming it's fine!!! It needs fixing asap. If my car comes away with one more problem or this one isn't fixed by next week there will a claim being put against you as you are putting me, my son and others at risk! The amount of times I've had to stop on main roads as the gears wouldn't go in and get lodge its ridiculous, a car or lorry anything could of went in to us. The customer service has been awful I've been made out to be a liar or that I can't drive, bear in mind this has also happened to my dad driving the car who is 2nd driver, been driving over 30 years and has a driving job, also happened to my partner so I'm guessing they can't drive or their lying aswel. To top it off I still havent got my spare key either which I've been constantly chasing up since I got the car. Can't stress my frustration any more I'm done with this place, they've got one last chance to fix it, properly or you will be hit with a claim against you. Terrible customer service Dodgy cars Not a bit bothered about you or the car just want the money
4 years ago
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Arnold Clark has a 1.9 average rating from 658 reviews