Rude, incompetent and liars. Did a delivery and installation of a washing machine on behalf of Miele. Botched the installation, machine leaked. Also dislodged the outlet pipe on our drier so that leaked too. After many calls, failed to call me back, used wrong number, etc. finally team arrived, unannounced, to do a reinstallation, however the team was expecting to take the machine away, not do a reinstallation. Best they could do was to ‘give it a go’. As not trained I sent them away, contacted Arrow XX and requested a call back. Manager called me, said the crew were trained and it was my fault I had sent them away. The manager was a disgrace and would not do anything to help. Just told me to contact Miele.