Avoid this company and avoid companies who use this courier. I can't make delivery slots before 9am and the washing machine has been dispatched for delivery before 9am twice despite contacting ArrowXL soon after allocated slot to say that I won't be able to make it. This is despite making a complaint in the first 24 hours after the first delivery attempt and speaking to a customer service manager who added a note about deliveries after 9am on my file. I'm beginning to lose track of the number of phone calls, emails and chat conversations I've had about this now. One phone call in particular used language that was very negative of anyone who had fixed commitments in the day like dropping off or picking up children. In my case they've been very unhelpful about working around health needs that are covered in the Equality Act 2010 (which almost all of the people I've spoken to seem to be unaware of). This company does not allow you to book slots that are narrower than something like 6.30am to 5pm, then you are allocated a slot within that the previous day. They then load it onto the van regardless of if you can make that slot or not, even if you contact them first thing. You might not be able to rebook for several days. I can't make the slot allocated tomorrow, so it might be next week before I'm able to rebook another delivery attempt. I'm currently escalating this within both their complaints system and with AEG/Electrolux who have chosen them as their courier.