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Tatsiana
Unreliable delivery company The delivery was scheduled for saturday with a delivery window of 15:15-18:15. The delivery drivers arrived one hour earlier than the scheduled window, causing significant inconvenience. I do not reside permanently in the apartment and have an infant making it difficult to plan smth with a short notice. The driver called only 25 minutes in advance, and unfortunately, I missed the call. I only discovered the voicemail 50 minutes later. I immediately took a taxi to the address, arriving 20 minutes before the start of the scheduled delivery window (as evidenced by my Uber receipt). However, I was informed that the delivery had already been attempted twice and the second time at 15:16 and that the drivers had left a photo of the closed door as proof. While they cannot provide this photo for some reason, I have the Uber receipt as clear evidence of my timely arrival. This experience has been incredibly frustrating and unacceptable. The early arrival and the subsequent claim that I was not home despite my timely arrival are completely inaccurate and have caused significant inconvenience and distress. I strongly advise against using this delivery company in the future. Their unreliable service and lack of customer consideration will undoubtedly lead to the loss of valuable clients. I will be contacting Very to express my concerns about this unsatisfactory delivery experience and to reconsider any future orders with them due to the unreliability of their delivery partner.
4 months ago
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