Customer service is dire. I ordered a child’s bed from Very which was to be delivered on the 12th July by ArrowXL. We were told to dismantle the old bed for the team to take and paid £35 for the privilege. The delivery was cancelled until the 14th which was then also cancelled until the 24th. The old bed parts were sitting outside in the rain for a week. On the 24th only the mattress was delivered. The bed was delivered on the 25th and I was told that they would not collect the old one because it wasn’t “packaged” and assembled. The driver called their office and the lady on the end of the phone was very rude! They delivered the bed and left the old one. I’m livid. I would never use ArrowXL again. I called Very to complain and tell them to stop working with them.