Awful experience. Booked garage and time and paid for tyres. Arrived at garage and ASDA had not delivered the tyres. Garage told me I needed to call ASDA to find out what had happened. 15 mins in a call center queue. Eventually get through and the lady says she will "message the delivery company to find out what has happened and call me back". It is a Saturday and I have my family in the car - I am not waiting around for a call back!! If a customer books a time and place and pays in advance it is then the responsibility of ASDA to conact the customer when there is a problem. Awful customer service. Total lack of respect for peoples' time.
2 years ago
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