“Rubbish. Ordered five days ago. Booked time off work to have the tyres fitted. Turned up and no tyres. Now waiting to hear from fitters who are trying to locate the tyres. Won't be using Asda again.”
“The tires ordered have not been delivered. I showed up at the appointed time to the people who were supposed to replace my tires and to my surprise they had not received them. So Asda Tyres for me was a waste of time, fuel and nerves. After talking to them they said it would be the supplier's fault not theirs. For me it is their fault my order was registered with them not the supplier....”
“Avoid. The fitter dropped the car onto the jack crushing the cill. Caused £1500 in damage. After a lengthy process the tyre co paid for the repairs. Asda themselves were less than useless and don’t care at all.”
“10 minutes before the planned tire change I was informed that the tires were not delivered to the garage because the van broke down, I was offered to change the tires the next day, which was changed to Tuesday of the following week because they do not have Pirelli tires in stock and the ones that were supposed to be there have to stay where the van broke down. Do not buy tires there because they are not worth the stress for the same money you can buy them elsewhere and the installation as delivery is without problems”
“I bought the tires, I paid the pricethen I get the message that they are not in stock now I have to wait 6 days for the refund I feel robbed of my money for 6 days”
“Really disappointing, paid £260 for 2 tyres, checked the date code and they are nearly 5 years old so not classed as brand new and almost not even classed as new, contracted customer services and they said they can't do anything about it. Poor show Asda Tyres.”
“I had an extremely disappointing experience with ASDA Tyres. I placed an order and paid in advance, selecting a specific time slot at 1:00 PM, only to be called at 9:30 AM on the same day to tell me the slot was canceled because they didn’t actually have the tyres in stock. I was asked to wait two more days for the tyres, which was unacceptable given I had already booked a specific time.
To make matters worse, the customer representative was rude, even shouting at me instead of being helpful or understanding. Now, instead of providing a quick refund, they’re making me wait a full six working days to get my money back. This experience has left me incredibly frustrated, and I will not be using ASDA Tyres again. They clearly have no regard for customer service or respecting customers' time. Avoid if you can!”
“ive ordered one tyre online and they didnt show me before fitted by company ,after that ive seen that it looks very old and dirty ,ive check with another company theyve told that its for 2021 ,i asked them after one day bc it was on weekend to either change it with the new one or refund the money they denied .ive paid 340 pounds for one tyre ,its a robbery”
“Was sent to TT Auto Spares, Perry Barr, Birmingham where my appointment was for 15.00 on a Saturday. Told by very rude manager that garage shuts at 16.00 and “no” they wouldn’t fit them! (£833.96 4x Bridgestone Potenzas) After argument, they decided to fit- three inept males took one & a half hours to carry out the job, in between smoking breaks. Tyre pressures on car info showed 2.9bar OSF, 2.8bar NSF, 2.7bar NSR & 2.5bar OSR and these people get trade from Asda Tyres. You couldn’t make it up- bedside manners are not equatable!
Do yourself a favour- find a reputable supplier and fitting centre.”
“Don't buy any tyres from them, they are selling old or even used tyres, after fitting I noticed the tyre manufactured more than 3 years ago and their treads were only 6.5, they reject my complaint and reject to give me any information to guide me what should I do, you are on your own with this company.”
“Bought tyres from Asda Tyres, years ago plus fitting. Tyres were not fitted in the alloted time, actually end of the day. Plus they damaged my rims. Recently tried them again but home delivery. They cancelled my order saying no stock. Terrible, terrible company to order from. Do not use, you will ultimately regret it. Really surprised they've not gone out of business.”
“Avoid: I had 4 newly refurbished alloys, I told the fitter to be careful as the alloys were unmarked! They damaged 3 out of the 4 alloys. Asda customer service did nothing apart from read out their T&C’s and called me a liar and said they kerb marks and not damaged by the fitter. Avoid! I spent £790 with them on performance tyres and got the worst service ever!”
“I waited for them for 3 days, an appointment was made, I went to the tire shop and car service. The car service told me that we cannot fit a tire, our tire machine is broken. I waited for them for 3 days, but no one sent me any information. Very bad service, I left my work and my strength, I went there, but I could not get service, disappointment.”
“I bought a set of Four High Performance Tyres from Asda Tyres only to find they were old stock.
Two front tyres one was 3 years 3 months the other tyre 2 years, 2 months old which is older than the car and older than the tyres I had removed. I didn't realise this until I got the rims home. They were only fitted to the rims and not driven on, but Asda REFUSED to change them for newer ones. The tyres have dates on them so my advice is to check before the garage actually fits them to your car. Asda state it is the BUYERS RESPONSIBILTY TO MAKE THEM AWARE that they have supplied old stock even before the tyre depot fit them to your rims.Once fitted to the rim this is the excuse they use not to change any tyre they have supplied.”
“DONT BUY FROM THEM!!! THEY SELLING OLD TYRES!!!
If I could put 0 stars I WOULD!!! Paid for anew tyres when fitted noticed they are almost 4 years old!!! I would accept 1 year old is okish but not 4!!! When called customer service they could not help at all!!”
“Terrible Customer Service. Ordered 2 front tyres to be replaced on a VW T5.
Took the afternoon off work to go and have them fitted only to turn up at the fitting station to find the tyres were not what I ordered and were only suitable for a car.
Phoned Asda Tyres to express my dissapointment with the wast of my time to be told I had to give them the opportunity to fix the problem and there was no complaints procedure.
They are now processing a full refund that will take up to 6 days to show in my account whilst I have to lay out an additional £400 with another fitter on top of the original purchase with Asda Tyres.
First and last time using this company. Absolute time wasters.”
“Ordered 2.0pm after confirming by telephone that they had my tyres in stock. Delivered NEXT DAY at 11.00am - WOW!!!!!!! Highly recomend but always check that the tyres are in stock before purchase. Well pleased with the price and service!!”
“AVOID - MAJOR ALERT.
Purchased 2 tyres from Asda Tyres for £500. The fitting etc all went well, however, 9 days later, the car went in for a service and Audi Cam flagged that the tyre tread depth was 5.5mm. Contacted Goodyear who advised that the tread depth for these new tyres should be 6.5mm. The car had been to the tyre fitters, then home and then Audi hence had only covered about 10-20 miles in total!
Spoke to Asda tyres who requested pictures etc and found that the DOT numbers were also different i.e. the manufacturing dates were months apart and each tyre was from a different batch.
Asda tyre's solution was that I buy 2 more tyres, pay the fitters to remove the recent ones and then send them back for inspection which could take several weeks. They couldn't exchange them! or naturally couldn't loan tyers or do anything else to help.
I'm not sure if these were part worn or something or defects that Asda Tyres are buying but there is clearly something wrong. SCAM ALERT.”
“Got 2 x 17" Bridgestone tyres via the Asda website and entered the code to get up to £70 Asda vouchers. Apparently somewhere hidden in the T&C's you actually only get £10 and it all depends on the size of tyre. AVOID at all costs if you think you'll get £70 unless you're purchasing 2 x 19" tyres. Headline offer is a scam really so go elsewhere as they're not really any cheaper than your local tyre fitter so AVOID.”
