“Paid for 4 tyres. Received email confirmation they were paid. Fitting was booked for 7 days later. Upon arrival at the tyre shop. Nothing. No email to them, no tyres delivered. Took half an hour on the helpline to get through. Tyre fitting now booked for 2 days later. Maybe I'll get them fitted then?”
“Bought two new rear tyres fror my car as I had just picked up a nail in one, and it was to big for a repair. booked and paid for them on the website and then chose the closest garage with the earliest appointment slots
Turned up on time and the garage said they knew nothing of the appointment apart from when my tyres where dropped off that morning
Told they where to busy to fit them so suggested I ring round and try and find someone to help
Long story short found a garage to fit them and contacted asda to be reimbursed as I had to pay again to get them fitted
Sent e mail not answered despite saying they respond in 24 hours on the paperwork
After three attempts and literally 2 hours on hold got through to be told they don't reimburse fitting charges and that the garage shouldn't have actually given me the tyres (which I had paid for)
Apparently the garage and asda should have rescheduled another appointment, as the garage owner had already told me he was booked out for the next 3-4 days I was obviously expected to just carry on driving to work and ferrying the family around with the nail still in the tyre!!
I wish I had read the reviews before ordering. I have now learnt my lesson and won't be a repeat customer
the customer services are a joke
I will be taking this as far as I can as I am well out of pocket and will be looking to get my additional fitting costs returned
My advice is use a tyre company that actually knows what they are doing”
“Arrived at garage to be told I was an hour early (not true as the time was clearly stated on booking email) so had to go back wasting my time and petrol. Eventually fitted two front tyres but no wheel alignment, point this out and they said it wasn't on the job sheet. Completed a check and said a price to fix- had to show them that I had already paid for it to be done at the time of booking!! So not only wasted time and fuel but if I hadn't have challenged them I would have paid for a service that would not have been completed!! General attitude from the garage was that its not their fault as they are just the fitters, often have problems with asda booking communication!!!”
“One star is way too much for this excuse for a company. Firstly - their 'slots' system with tyre fitters does not exist - so you may as well turn up any time and expect to be at the back of the queue. Secondly, their complaints handling and general service is the worst I've encountered in a long long time. Thirdly, do not trust any imagery for the tyres on the website. They will send you a completely different looking tyre and then expect you to be happy with it just because the spec is the same. This company is actually Colewood Automotive Ltd and they do not care AT ALL about stamping all over Asda's name and reputation.”
“I`ve bought 2 tyres from them, my booking time has been changed automaticaly with a week, i didnt said nothing...On booking day, i`ve been to the fitting centre, they fitted only one tyre because 2nd has been wrong size. I called up of couple times the customer service and after 2 days i received an email where they said will get the tyre fitted in 3 days(Tuesday). I being waiting for a call on that day and nobady didnt said nothing. The following day i called up the fitting guy and he confirmed, hasnt received any tyre for me. I`ve called back the customer service to refund the money.
Please avoid this company, i`ve lost 2 weeks with them and fitted only one tyre.!”
“Just avoid.
No one showed for my fitting on a Saturday. I had waited all day. Called and asdatyres were closed until Monday! So I couldn't get refund to go somewhere else. My MOT is due and Asda have over £300 of my money.
Use a proper company”
“I ordered a set of tyres on 8th September for fitting on 9th September. When I arrived for fitting the tyres had not arrived.
How can this company offer a service which they do not honour. Took half day off work and asda tyres were not will to compensate for their own failings...
AVOID ASDA TYRES. .DOES NOT MATTER HOW CHEAP TYRES COST IF THEY CANNOT FIT WHEN ARRANGED
AWFUL COMPANY AND SERVICE”
“Avoid these like the plague they will take your money quicker than you can blink, I paid in good faith, only to get a phone call from asda tyres to inform me that the tyres are not available for the day I requested, although the website said they was, was told I would get a full refund in 1 to 2 days, called to find out where my refund was ,only to be told it will be with me by the end of the day, checked my bank, and it hasn't arrived, I would rather pay more for tyres than use this shower again, I wonder if I walked into an Asda store and took goods to the value of my tyres if they would like being robbed..DO NOT USE THIS COMPANY FOR TYRES, THEY LIE AND DONT APPEAR TO MIND KEEPING YOUR MONEY, THEY ARE A BUNCH OF THIEVES..”
“A dreadful experience with ASDA tyres. Given no choice of fitter, an appointment made for 10.30 am at Easyfit, Weston-super-mare. I used ASDA because I needed the tracking checked after fitting 4 tyres and they offered that service. Arrived at 10.20 to be told that Easyfit do not recognise ASDA's appointment times and I would have to wait 45 mins while another job was finished. My job would then take one hour. After an hour I asked the manager when they would start as I had noticed other customers had been slotted in ahead of me. I contacted ASDA within earshot of the manager and sporadic work on my van started. I was told that the job was finished at 1.05 pm, nearly three hours after I had arrived. I had noticed that the tracking had not been done and at that point the manager told me that they couldn't do it as their rig was too small. I complained to ASDA and the matter was made worse by their customer service manager Mr MacQuiggan who told me that it wasn't ASDA's problem. They would refund the price of the track alignment but had no responsibility for the fulfilment of my contract with ASDA. What an absolute shambles. Legal action pending. Don't use them!!”
“Ordered two tyres for my car but changed my mind as i found them cheaper elsewhere, cancelled within 2 hours however they still took payment. Called them to ask how long the refund would be and they said simply that the terms and conditions state 14 days as per the contract.
Disgusting service, extremely poor attitude on the phone, agent acted like she didnt give a toss about the issue and even denied having a complaints department (which it clearly states on your website).
Why would a company take your money before the tyres are even fitted and in the event you cancel, make you wait 14 (working) days for a refund in this day and age is beyond me. I will never buy tyres from ASDA again and will tell everybody about your rubbish service.”
“Booked in with asda as they claimed they could fit the tyres. Turned up at the garage after taking time out of work to find I was not even booked in although I had the order confirmation. I was then told to come back the next day. Tyres could not be fitted. Very Dissappointed with the lack of customer service and I am still waiting for my refund from 2 weeks ago. Will not be using them ever again.”
“Asda should stick to supermarkets. Took a day off to have tyre fitted at my chosen fitter. turned up to have the tyre done. waited about 30 mins and the fitters came to say they only recieve an email of the job hence why they told me to wait then when looking for the tyre it was no there and hadn't been delivered. i then went into my emails to find an email the evening before the appointment saying they had no stock although i made the purchase 4 days prior. i called into their customer service who simply put it " well you were notified" i said but it was less than 24 hours notice and if i had known earlier i could have cancelled my day off to which i was told "you were notified" i was then told i can pay in more for a different tyre and a new appointment would be made for another day or i could cancel. for a first time customer i was shocked at how i was treated.As a sales manager, if my sales staff treated any customers in this manor there would be disciplinary action taken. DO YOURSELF A FAVOUR. STAY AWAY FROM ASDA TYRES!!!!!”
“I went to the website and clicked mobile fitting as I had two flat tyres. At no point did I ever request a service that was not mobile fitting.
The website directs you to a page that displays much info about mobile fitting.
You are then directed to enter postcode, registration, select tyres and then you get a list of suppliers.
There is nothing to inform you that what you might be seeing are NOT mobile fitters, the information returned is based on your selections.
However all but one service was NOT mobile fitting.
I contacted Asda to express my disatisfaction. The Rep, said it was my fault, I selected a non-mobile service, I should know that unless it says it is a mobile fitting service then it is not. This is despite the user having selected mobile fitting from the outset.
At no point does it say returned results are not mobile.
The rep tried to claim there was a yellow banner showing clearly when the service is mobile. There is not.
I had to walk him through the site before he realised how easy it was to get the wrong results.
I was left without my car for an extra 48 hours. They could have just booked in the correct service but at an extra £20 charge. They refused to drop this extra charge and even wanted to charge an extra £5 for correcting it within 24 hrs.
The service is disgusting, incompetent, heartless and deceitful to the extreme.
A very, very upsetting experience and they simply don't care.
Just avoid, avoid avoid.
The worst customer service you could possibly experience.
UPDATE:
Quite incredibly, I receive another email from Asda Tyres 30 mins after the initial conversation.
This time to inform me that the tyres I selected would not be available from the corrct mobile fitter - this is the mobile fitter that appeared FIRST on the list of six or seven options, the only one that is in fact a mobile fitter.
The only tyres they can supply are an additional £15 each.
I spoke to a second rep, (it takes roughly 20 - 30 mins per time to contact them) This guy kept insisting I had not ordered mobile fitting. I asked him to stop repeating this lie as I had walked his colleague through the website process and I HAD selected mobile fitting.
He had the audacity to repeat this lie to me twice more. How many times do you call a customer service department and expect blatant lies to be fed back you repeatedly? I have mentioned that I would take this appalling service standard further to which he told me they weren't regulated by any Ombudsman.
The level of offence caused by these people is indescribable.
I have eventually asked for a refund. It will take up to 5 working days to get my money back. So quick to take your money, so slow to refund it.
Please, if you value your health, just stay away from them. What is the point on judging a company by what goes ok for people? The test of a service is how they act, respond and even talk directly to you when things do not go well.
Considering this is caused by their own misleading, incorrect, poorly designed online service makes it all the more galling.
I am at a loss to understand how on earth they sleep at night.
Choose anyone but these offensive people for the sake of your own stress levels.
FURTHER UPDATE:
rather than address any of the issues, Asda requested I remove the first names of the reps involved.
One of these names is already mentioned in another 1 star review by another reviewer, so the policy is clearly to (inconsistently) protect the welfare of staff involved in previous complaints before showing consideration for poorly treated customers.”
“Ordered tyres. Turned up for them to be fitted. Tyres hadn't been delivered. I haven't been contacted. Can't get through to customer services. I have paid for tyres that I don't have...”
“After having previously positive experience, the new tyre failed to arrive at the garage on the day of its fitting. After positive customer service experience, with the fitting booked 24 hours later, the tyre once again was not present at the garage. Unfortunately, I had already driven to the garage with a guarantee that it would be there. This time, the customer service was not great; after calling ASDAtyres to inform them of this failure, I failed to receive an update. Having paid for tyre and after 2 visits to the garage for a fitting, I have been left without any knowledge of what is happening or when this will be fixed.”
“Very Very poor customer service and shambolic fitting.
Had 2 brand new tyres fit last week. Literally drove 30 miles. Tyre pressure drop. Indicating a bad valve or bead. This was the same fault that led to the new tyres in the first place. Contacted Asda. Not a single acknowledgment or reply….
Saturday was driving to work and my locking wheel nut dropped off!! Again poor fitting.
Still no reply from asda. So have ended up booking in my car for a safety check to rectify the problem this afternoon.
Nb. It’s a shame you can’t rate them 0/5 as it’s not a option.”
“I ordered 4 x white letter tyres from the Asda website and selected the next available fitting service.
On arrival at fitters I was told that no appointment had been made and sent away. Asda said that they had no responsibility for the fitting service and it was my problem.
On picking the car up the tyres were a cheaper version without white letters. Asda said that I should read their terms and they do not guarantee the description to be accurate.
This is a scam company with no interest in customer service. I am about £100 out of pocket and will now have to complain to the trades description department.”
“I wouldn't give them a single star, the fitter could not fit the tyre, With their permission I collected it while they were arranging me another fitter (they never arranged the fitter when I reached the second fitter they said they didn't get any instructions from anybody) then later told me because I collected it i will have to pay for the fitting. Customer service is pathetic I won't recommend them.”
“Avoid took my money got email confirmation ,no one turned up , the job was not allocated was just sitting in the system , Asda should stick to selling cornflakes”
