“I wouldn't give them a single star, the fitter could not fit the tyre, With their permission I collected it while they were arranging me another fitter (they never arranged the fitter when I reached the second fitter they said they didn't get any instructions from anybody) then later told me because I collected it i will have to pay for the fitting. Customer service is pathetic I won't recommend them.”
“Avoid took my money got email confirmation ,no one turned up , the job was not allocated was just sitting in the system , Asda should stick to selling cornflakes”
“took the morning off work and turned up. took the tyre off then found out it had not been delivered. Asda unable to say when it will turn up. Following day they still have no idea which is really helpful as I can't move the car. very nice on the phone but the service is really poor. They shouldn't go into this unless they can get you the tyre on time .”
“Asda failed to inform me that they would not be fitting my tyres on the date stated, instead I had to call them and I was then informed that they had to rearrange to the following day. I work in the emergency services and had completed a night shift and waited up all day for these tyres to be fitted and they couldn’t even be bothered to inform me that it wouldn’t be happening. I now am still with out a car as I have a puncture and they are refusing to refund me. I would never suggest using them to anyone and I definitely won’t be using them in the future”
“Never use these guys. Utterly useless. They supplied the wrong tyres from an online system that is supposed to match the tyre to your registration number.
i followed their online recommendation and spent nearly £500 on 2 tyres from their options with fitting.
The tyres were fitted by a back street garage that must have noticed they were the wrong tyre size.
They are no help whatsoever claiming the small print on their site excuses their system from any mistakes or liability.
DO NOT USE THIS COMPANY. Utterly useless and quite frankly corrupt.”
“Very bad and rude customer service and won’t deliver the tyre on time and blame the customer for not calling them which has wait time of more than 30 mins.”
“Totally ruined my alloy wheel..
We only realised when I got home and my husband looked at the tyre..it’s going to cost a lot to sort out the alloy!!!
Really angry…
One star is too much..”
“Booked and paid for 4 tyres for horsebox £795, they took my money immediately, then got a call saying the garage I had booked didn’t do this size of tyre they could not find another fitter in the area, advised by someone called Luke I would get a refund in 72 hrs what a lie v
Called customer care says it would be at least 5 working days, they were not helpful at all I could not get tyres elsewhere until I get my refund, I had to risk driving to Wolverhampton without
T my new tyres absolutely abismall I wish I had read the reviews before going to Asda I would advise anyone check reviews.”
“Disappointed & very Unhappy
I am really unhappy from start to End, ASDA is not proper outlet to buy car tyres probably bread and vegetables?
1-I paid about £263.96 for two MICHELIN tyres but looks 2nd hand, threads were 6.5mm to 6.75mm rather it supposed to be 7.5mm to 8mm for new tyres.
2- I shown to workshop person and he said these are not new tyres rather refurbished tyres. It was not my workshop rather ASDA partner workshop where tyres were been changed. When first time he revealed this information I couldn’t get chance to record his statement but after sometimes when he again started explaining things I recorded! I also recorded measurements video at workshop as an evidence.
3- I took appointment in between 5pm to 6pm, I reached at 5:30pm but they refused to change tyres on 04-04-2022, I made another appointment on 08-04-2022, they changed tyres but didn’t do balancing even I requested. Eventually car started shacking and bubbling asap reach speed 60 mph 70mph on motorways. I came back to workshop but workshop was close, I rung next day to workshop and explained situation rather to help me they started to blame me whether I hit tyres somewhere etc ? I explained that right after changing tyres I had to go to test drive and I came back to your shop but your shop was closed, tyres are not hit anywhere! The guy name was HASSAN, he suggest me to email ASDA to send two brand new tyres because tyres are faulty !
I requested him to balance tyres as it has not been balanced but he refused me over the phone.
I emailed Asda but due to weekend I could not get reply from ASDA until MONDAY 11-04-2022, three days wasted, but the reply was amazing, it look like ASDA customer support officer was drunk or on n drug after good weekend! I had to email ASDA again to help me and help me what to do ? Please help me ! I am becoming shuttlecock between workshop and ASDA. Anyways I went to workshop after 4 days and explained workshop that Asda wants you to check up tyres please . A GUY name was MOO he did balancing tyres and problem sorted out.
I lost 4 days and could not use car for 4 days, why they not bothering for balancing on first place ? Even I chose very high rated ASDA partner workshop in Welling.
I got attracted towards ASDA as I was getting offers of vouchers if I buy tyres from ASDA at the end no vouchers, lost my 4 days without car. Got 2nd hand refurbished tyres instead of new tyres with price of new tyres £263.96. Moreover accusation from workshop that I hit tyres somewhere that’s why it’s making problem. Bunch of liars and misleaders in this world.
I am really upset and disappointed with ASDA how they sold me 2nd hand tyres with 6.5mm to 6.7mm thread and charged me price for new tyres as well as very poor communication.
Order ref: ASD220495655
Order date: 03/04/2022”
“Ordered a tyre 2 days ago. Went to the fitters today and they said Asdatyres hadn't sent the tyres. Rang up Asdatyres and they said 'sorry for the inconvenience' but it is not our fault as the supplier hadn't told them that the shipment wasn't deliveres. Asked them for any other place to fit my tyre today as I work as a carer and needed my car urgently to get to each of my job locations. They said that I would probably get a time next week. If you want guaranteed and good service then I suggest going to Tyrespro, Just tyres or even Halfords. If they can't fit you in on the same day (and you need the tyres urgently) they will tell you which other locations you would be able to acquire the tyres you need. I should have definitely looked up reviews before going for the cheapest option available.”
“Ordered two tyres a month in advance - took the car to have them fitted at their nominated garage — got a call an our later to tell me ASDA TYRES had only delivered one. Had to make a number of calls between Stoneacre Rochdale and ASDA tyres to resolve and they were finally fitted another 7 hours later. Really poor service.”
“Please do not use Asda Tyres. Absolutely disgusting service. Lied twice about delivery of tyres to fitters and took no responsibility for them not being delivered.
Thank you to the fitters for getting the job done as soon as they could.”
“Shocking. Sent 1 tyre rather than 2, didn't inform me. Turned up to alloted appointment as I was not informed, Asda customer service is shockingly bad. Avoid at all costs.”
“AVOID THIS COMPANY
The tyres were delivered by a scruffy bloke in an unmarked white van who was immediately objectionable about being asked to manoeuvre his vehicle into place on site. Within no time at all he had lost his patience, got very rude with a colleague and threw the tyres on the ground and sped off.
He was a sub-contracted fitter who then reported us for being rude and abusive when it was him! When chased, Asda tyres told us that they could no longer fit the tyres.
We had to arrange for the tyres to be collected and were told we would receive a full refund within 5-7 days. Their refund still hadn't arrived after 20 days beyond their stated 7 days. When I chased them again today we received only a partial refund. Apparently, because the fitter supplied the tyres they deducted £28.80 for his "service" - nonsense!
This company is an atrocious shambles and it is safe to say we will never use them again.”
“Ordered a 12:00-16:00 slot. I received a phone call at 15:30 asking me if I'd had a phone call to tell me that the tyres hadn't come in yet. No was the answer, I hadn't. I'd ordered 4 days previously. Could I have been called in the morning so I didn't wait around all afternoon? Yes I think I could.
The guy on the phone was lovely and apologetic and we arranged for the tyres to be fitted on my next day off 2 days later, 08:00-12:00 slot. I can get my head around that, stuff happens. Can you guess what's coming? My next day off comes around and........A total no show, no tyres, no phone call, no explanation and another wasted day for me. In fact the first communication I received was an email asking me to review their service!!??!!
It took a further 5 days to get refunded.
I understand supply chain issues and can work with that. What I don't understand is the total and utter disrespect for the customers time evidenced by the lack of communication.
Asda, serves you right.”
“Ordered a tyre from Asda to replace one damaged by a pothole. The fitting agent put the tyre on ok, but I later noticed when I collected the car, that the lower load rating (91 not 94) had been supplied when I had ordered and paid for the higher rating. I contacted ASDA tyre customer services and was told there was nothing they could do - it was my fault for not checking the tyre before it was fitted (customers not allowed into the fitting bay!). There was not even an offer to refund the difference between the higher price I had paid and the price I should have been charged. Sale of Goods Act? Breach of Contract? First and last time of dealing with Colewood Automotive - I'm surprised ASDA haven't found a better company to represent them!!”
“Asda tyres sold me used tyres , refused to repalce and made a court claim against the company.
Unprofessional, unhelpful and incompetent customer service denying that they sold me remould car tyres.”
“Horrendous customer service
Had the displeasure of speaking with “NAMRA” in customer services who needs retraining on how to speak to customers.
Asda sent “new” Pirelli pZeros dated 03/19 and 03/20 - 3 years and 2 year old tyres then wanted me to take photos to prove this.
Complete waste of time and beyond incompetent.
Avoid this company and find some better staff who can deal with issues in a more professional way”
“**Avoid them like the plague** Mix up your order, you are the one left chasing for a resolution. They don’t attempt to come back to you to resolve it at all. Worth paying the extra amount to go to more reputable companies. Asda should remove their name from this as it’s”
