“Avoid at all cost!!! - If you respect your time, money and energy then read on...
TWICE I went to get my tyres fitted and TWICE I left empty-handed with no tyres!
First appointment: 2 out of 4 tyres delivered. Called customer service for the other 2, and another day was promised as completion day.
Second appointment: 3 out of 4 tyres delivered.
I have requested a cancel of my order and the estimate to recover my money is 14 working days. Avoid at all cost !!!”
“Avoid at all cost
Same as others attend fitters no tyres been delivered. Spend over 1 hour on hold just for someone to end call. Sent email for urgent contact hours later still nothing. If you valve your time and money just ask local fitters for best price.”
“OVER ONE YEAR COMPLAINING AFTER SENDING AVON TYRE BACK TO MANUFACTURE AS IT WAS PERISHED.
THIS WAS POINTED OUT ON CAR TEST.
THE TYRE WAS ONLY TEN MONTHS OLD I TOOk IT BACK TO WHERE IT WAS FITTED
THEY AGREED IT WAS NOT RiGHT.
ASDA AGREED TO SEND IT BACK.
THEY DO NOT ANSWER OUR EMAILS.”
“Terrible experience, urgent tyre required but told on day of fitting the equipment was broken so couldn't do job. Now unable to get any response for refund.
Be aware that Asda just lend their name to this, they do not do anything as Colewood Automotive are the company you have a contract with and they sub the job out to other garages.”
“AVOID AT ALL COSTS PLEASE
AVOID AT ALL COSTS PLEASE - If you respect your time, money and energy then read on...
TWICE I went to get my tyres fitted and TWICE I left empty-handed with no tyres!
First appointment - Despite putting in my reg and my car being recognised, their website had showed me a selection of tyres that don't even fit my car resulting in me purchasing the wrong tyres. After speaking to customer service they said their website does this all the time!
Second appointment - The tyres I ordered didn't even turn up for my appointment! The garage 'F1 Autocentre' in Dartford had no clue of my order and said this thing "happens all the time" with Asda Tyres.
After reaching out to Asda tyres for compensation I was promised a £20 gift voucher, well guess what... They are now completely blanking me and not responding to my emails to get this voucher now for 2 weeks.
THE MOST ABYSMAL AND TIME-WASTING SERVICE FOR WHAT SHOULD BE A VERY VERY EASY TYRE CHANGE.
GO TO YOUR LOCAL - DON'T GIVE THESE MORONS TIME OF DAY.
TERRIBLE, TERRIBLE, TERRIBLE SERVICE.
AVOID AVOID AVOID AVOID!!!!!!
YOU HAVE BEEN WARNED.”
“They really need a zero star rating!
Ordered a trye to be fitted at our local tyre fitting centre, took time off work twice & both times the tyre wasn't there.
Still waiting for a refund from Ada Tyres after weeks - so i'm now having to issue County Court proceedings.
Just avoid them at all costs....unless you want a massive headache..”
“Booked fitting on line as tyres shown available next day after booking was given a date four day later. Had to cancel order and ask for refund but after three weeks no refund even after emailing and calling them on four occasions and being promised it had been done still no refund”
“I buy tires on average once a year, I have not experienced such bad service in the last 10 years, Absolutely do not waste your money on Asda tires! No matter how good price was on the computer screen.”
“Best stay well clear of Asda tyres. They don't provide or fit the tyres and take no liability when their suppliers or fitters don't perform. I have attended 2 tyre fitting appointments and both times the tyres were not there. Worse still I was never notified. Now my car MOT has now run out and I have no transport because I needed 2 tyres. I have been left having to hire a car until I can get tyres elsewhere and have had to take another day off work to have the tyres fitted and the MOT done.More £££££ lost than I would have ever saved . Do yourself a huge favour use somewhere else”
“Ordered 4 tyres for my SUV from ASDA tyres (mainly because impressively I was offered a slot the following day - a Sunday no less!) . I went to the allotted appointment only to find the tyre centre doesnt even open on a Sunday.... Phoned the tyre fitters Monday... "Oh yeah ASDA tyres hasnt sent them yet, it happens all the time". Got a message that they would be delivered Friday.. Just walked in the door from another wasted trip.. still no tyres... To rub salt in the wound I'm currently on hold with ASDA tyres so I can cancel my order... In their defence they are at least consistent in their customer service... I've been on hold on for 7 minutes with nothing happened yet.... I would highly recommend Blackcircles or Tyreshopper. Of course I will need to wait at least 5 days for a refund to appear in my account....”
“Avoid ASDA tyres
They lost my tyres and couldn’t care less.
I explained to them I waited past their 3-5 working days for delivery and was on the 10th day and they response was “well it’s the delivery company’s fault”.. didn’t even want to send me out new tyres.
Will be contacting my bank for a refund”
“Awful experience. Booked garage and time and paid for tyres. Arrived at garage and ASDA had not delivered the tyres. Garage told me I needed to call ASDA to find out what had happened. 15 mins in a call center queue. Eventually get through and the lady says she will "message the delivery company to find out what has happened and call me back". It is a Saturday and I have my family in the car - I am not waiting around for a call back!! If a customer books a time and place and pays in advance it is then the responsibility of ASDA to conact the customer when there is a problem. Awful customer service. Total lack of respect for peoples' time.”
“Please read all the below reviews - how asda can put their name to abysmal service is beyond me. Non availability of ordered tyres, conflicting stories from asda and their tyre supplier blaming each other but ... very quick in taking payment.
Have had to cancel the order - but still waiting for a response. How long do you think I will have to wait for a refund?
Please - do not try to give your business to asda - they are not worth it!!”
“Took full amount for tyres as well as the PayPal pay in 3 instalment that I had actually set up
Waited days to find out where a missing tyre was then days to get a refund
Stick to supermarkets asda leave the tyres to the professionals”
“Avoid Asda Tyres if you have low profile tyres
Paid for Tyres and chose a fitting station from the website, drove to fitting station and was told it would be an hour or possibly an hour and a half to fit 2 tyres. Got a call from the fitting station 45 mins later to say they can't fit the tyres because they are low profile. Asda customer services are difficult to get through to and unhelpful, they could arrange fitting somewhere else 6 days later (after my MOT runs out) and claimed they had no mobile fitters in my area (although the website give me an option to book this). I need to have tyres fitted before my MOT runs out so the best they would do was offer a refund of my £463.84 in 5-7 days time.
They couldn't process the refund straight away because the claimed to be 'A Mail Order Company' and this was their policy.
So my advice is if you have low profile tires go to a tyre specialist. I contacted a well known National specialist who will supply fit them the next day although I have to borrow the money because Asda Tyres want to keep hold of it for a week even though they have messed up by charging for products and services they can't supply.
Avoid at all costs!”
“Completed an online booking through Asda, including full payment. When we arrived at the garage they had no record of the booking, and did not have the tyres in stock.
Contacted Asda, who were very helpful, and quickly issued a refund.”
“Only gave 1 star as I cannot give zero.
Booked and paid for my tyres but on arriving at the garage for fitting, not tyres and no appointment.
When I contacted customer services, they went off to check my story.
They did confirm that my order was not complete and that my money would be refunded in 7 plus days.... When I asked for a quicker return of my money, I was asked if I had read the T&Cs...
I did ask for a supervisor or someone who could authorise the return of MY money, but I was refused. A further email to customer services has also gone unanswered (I am not surprised as it took customer services 25 minutes to actually answer my call to them.
I am really surprised that this is part of Asda as I would have expected much better customer service.
My advice, stay away and go somewhere else.”
“Paid for 4 tyres. Received email confirmation they were paid. Fitting was booked for 7 days later. Upon arrival at the tyre shop. Nothing. No email to them, no tyres delivered. Took half an hour on the helpline to get through. Tyre fitting now booked for 2 days later. Maybe I'll get them fitted then?”
