What an absolute disgrace these people are to the human society. I had a punctured tyre due to driving over a dangerous pothole on the M11. I ordered a tyre from Asda Tyres with mobile fitting. I was not only delivered the incorrect tyre model but mobile fitting (Essex Mobile Tyres) damaged my alloy and did not balance the wheel! I asked the fitter to remove the tyre, but he refused. And then he has the audacity to tell Asda Tyres that I was happy with the tyre and fitting. Straight after the fitting, I made a complaint to Asda Tyres after numerous telephone calls and E-Mails with photos clearly showing the tyre model sent and the damage caused, but they disagreed with my complaint. They do not accept the fact that they delivered a complete different tyre to the one that I ordered. I ordered a Bridgestone Potenza, but I was sent a Bridgestone Turanza Eco which is half the price of the tyre that I brought. Thankfully I had called to ask for a document receipt the day I had ordered the tyre! I offered them two options; to either give me a full refund, or to deliver the correct tyre but they refused both. I have contacted my bank and this will be fully investigated. For sure I will be given my money back with the support of my bank as I have strong evidence to support my claim. I will also be making a complaint to Financial Ombudsman Service for the trouble and upset caused. I am not to take anything further with my alloy being damaged as I need a new alloy because my alloy is buckled due to the incident that happened on the M11. But this is a lesson learnt to go to a professional even with the simplest thing. If you are in the right and they refuse a refund, go straight to your bank with evidence as they have the power to take the money back off of them! Stand for your rights!