J
Ordered tyres on Wednesday, with a fitting date on Friday 10:30 through Asda tyres. Got an email confirmation. Went to the fitters Friday 10:25, fitter shrugged his shoulders and said “I know nothing about this and the tyres haven’t been delivered. If they get delivered I’ll call your mobile if it’s on the order, but just go home and give Asda tyres a call”. Asda tyres account wasn’t working, saying I needed to register my email, but when I register it said it wasn’t activated but already existed, when I asked to send the activation link I again it said an error had occurred. Activation email just took me to the login screen again and repeated what I’ve just said. First call no answer after 20mins, email sent (no reply). Twitter DM sent to Asda customer services (no reply) second call no answer. Third call Liam answered after 15mins, very polite, very apologetic about the telephone wait, apologetic to my situation, looked into my order and said unfortunately there was a message off their supplier saying the tyre was out of stock. They could book another tyre to be fitted but it would be after Christmas, or he could refund. I chose to refund. Checked my email inbox again and found only the order confirmation, nothing from Asda tyres to say my order was out of stock. 40mins of driving to the fitter and back wasted. I would not recommend Asda tyres to anybody.
1 year ago
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asda tyres has a 1.5 average rating from 250 reviews

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