I placed an order on Sunday for 4 tyres the order went through, and an appointment was made for the following Saturday to have the tyres fitted ,And the money was debited from my account at the time of making the purchase. I have now received an email 24 hours after ,stating that they cannot fulfil the order and I can look at alternatives or cancel. I rang the contact number on the email and waited 20 minutes, eventually giving up I responded to the email, asking for a full refund within 24 hours. I have not heard anything back. The cost is nearly £700 and we cannot afford to pay that upfront again and Wait for a refund. We need the tires fitted this Saturday as we are going away on a family holiday and could not get to a garage before or after this Saturday (with this type of tyre you need to fit four of them) Asda should not be taking your order if they cannot fulfil it they should also give you a contact number that somebody actually answers. Asda‘s website is set up to take your money regardless if they can complete the order and then you are left in the situation where you have to get your money back. I am expecting the standard seven days to get your money back that they should not have taken because they couldn’t fulfil the order. which is not acceptable Asda should not take your money until they are in a position to confirm the purchase. If they can take your money straight away, they can refund it straight away.