i ordered a dress i already have paid for delivery for the year which means next day. after 4 days i tracked my parcel to say they have returned it to asos? i have contacted them who say they do not know why. i asked for a refund so i could re order and they have advised they cannot refund until 7 days or more?
it was their decision not to deliver
it was already late
now i cannot get a refund so i cannot re order
this is not good customer service
after a long time being a customer this has left me with no confidence to use them again
