I'm a new Asos customer and was delighted with the great prices of the products. I purchased a Premier membership with a next-day delivery option. On 11-10-2022 I made 5 orders and my account was blocked as suspicious. I can no longer use it and I cannot even return previously received unsuitable garments. I spent a lot of money on Asos goods during the week and was charged accordingly, so I am surprised that instead of giving me, as a valuable customer, an extra discount, this company has punished me by blocking my account. I used my bank (which I have been with for 12 years) payment card. Customer service is useless. I have to spend 40 minutes and they are like robots telling me to be patient and wait. No additional details are given. There is also no specific reason why the account has been blocked; or why my bank account has been debited for goods that I have not received as they have been cancelled... According to the company’s policy, I should receive my items the next day as a Premier member. Asos cannot be trusted. Below is a quote from a conversation with a customer service representative: "ASOS [16:51:02] I checked the details and didn't find any reason listed here for the account blocked. [16:51:52] The account get blocked for many reason, when customer found doing suspicious activity, payment method not used correctly. ASOS [16:52:03] However, non of the issue is mentioned here." This morning, one of the customer representatives texted me that my account has been blocked for account security reasons. Does this mean that customer data is easily accessible to fraudsters?! The service is terrible and the response from the technical team takes forever. Needless to say, this is an infringement of consumer rights. I have never had such a terrible experience before. My account never was blocked by unprofessional staff like at Asos. Extremely disappointed.