We returned an item in January 2021. ASOS have an agreement with Fastway in Ireland with ASOS. The item was lost somewhere by another carrier once it left Ireland apparently and ASOS have frustrated our every request to refund our money. First they ask for the tracking number, when you provide that they then ask for something else and then something else after that. We’re very patient but they have gone out of their way to make sure we just forget about the item we’ve returned. We’re hugely disappointed with their approach and would be very wary about buying from them again.