This company tries to market itself as being so 'woke' and caring, yet the way it treats its customers is nothing short of brutal. My daughter bought 3 pairs of jeans which weren't suitable, but wasn't able to return them as the whole family caught Covid and we were all really ill for 3 weeks. We then had a bereavement of a close family member. Great start to 2021. She had bought a couple of items from other companies at the same time and they were really helpful and understanding about returns. Not ASOS. It's been a catalogue of disaster, just what you need when trying to deal with illness and a bereavement. My daughter (finally after much haggling with a succession of lacklustre and inefficient customer service representatives) arranged collection of the return. Imagine our surprise when THE SAME PARCEL WAS DELIVERED BACK TO US a few days later!!! Back onto (useless) customer service department, who didn't seem to care that this was not our fault. Still, perhaps they thought it would make a nice change from all that grieving. More hassle, more back n forth with customer service, eventually arranged another collection. We stayed in all day, but the courier was a no show, however apparently this was our fault (🤷🏻‍♀️🤷🏻‍♀️) and now they've refused to take the items back altogether. Thanks ASOS for making a s**t time even s******r. You're USELESS!! Never buying from you again.