ASOS sent me someone else's order (and a day late at that having paid for next day delivery). Nearly a month later I am still waiting for a refund, and do not have the items I ordered. The worst thing is that they have not apologised, have not been proactive and have left me to chase them every step of the way. The most shocking thing was this didn't seem to suprise them and it seemed like this was a regular occurrence now. After years of using them I will be shopping elsewhere in future. This is not a shopping experience worth repeating again. I was left with the impression the customer didn't matter to them.