I was an avid buyer from Asos. The service has been horrible for the past 2 months. It takes at least 20 minutes to reach customer service and 20 minutes more to solve a small issue.
Services such as returns that initially should be automated considering you are in e-commerce company are not!!
I have ordered return for an item 3 times and no response
I have returned a few items and recieved my money back after 2 months and 3 contacts with customer service.
It is honestly a shame
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