I ordered a jacket at Asos, when it arrived it was not the item I had ordered. I sent it back and explained the reason. I ordered again the item and the wrong item arrived a second time. I had to send it back. I contacted the customer service that offered 15% on my next ordered although I had lost 1 week, had to pay 300£ in total for the 2 jackets and was waiting for the reimbursement to be able to buy me another ski jacket.
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