Refunded me £1 for 2 items I returned that I paid £45 because I used code ASOS20 for 20% off over £200 and the returns took the order value below that.
A few days later the products were both 20% off during one of ASOS’s 20% off almost everything sales anyway!!!! Why not just have lower prices and stop messing customers about?
I asked customer service to help and after 45 minutes on chat and escalating to a manager they were unwilling to offer any solution. I suggested that they apply code ASOS15 which was available at the time, they refused. I asked for the products back, they refused.
I’m so disappointed, ASOS has always offered a really great service.