Absolutely horrendous experience with ASOS "customer service". Used ASOS for a number of years, were always my go to but never again. Returned items, didn't get refunded for them, chased this with "customer services" and I've now been going around in circles trying to sort it with them for getting on 2 months now. Every time I reply I receive an email from a different person asking me the same questions, so basically the mentality seems to be fob off and move on, never speaking to the same customer twice. I've provided tracking information which they're ignoring, I've told them I didn't order nor receive 3 of a certain item and they ignore me, why can't they check my order themselves?! Surely they have access to this information! The worst experience I've ever had with a company and I will never shop with them again. So many other companies who have the same offering, no need to put up with sub standard service like this.