After being a loyal customer for many years it seems their customer service has took a nose dive. I had two clothing items I needed to return but after being stuck aboard unwell I was late returning them by 9 days. They told me they can’t help me as they have a process. If I bought them now I’d have extended Christmas returns. There was no offer of a credit instead of a refund just a plain no. The lack of flexibility is poor, the lack of customer support is poor. Other large retailers helped me no questions asked.
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