How are people still buying from them? I ordered two pairs of shoes on the 3rd, in the warehouse they marked the order as send to Royal Mail, but it never even left the warehouse. That would be okay if I didn’t have to spend hours of my life on the useless live chat. They all lie, say whatever they feel like, keep sending the same messages (they all say ‘totally’ it’s so annoying once you notice), they just leave the chat when they feel like it, and just now after and hour I was being reconnected to different agents all the time with everybody ignoring me!! NO ONE RESPONDED TO ME AT ALL. They just kept me on the chat ghosting me. It’s the 20th now and I still don’t have my order.