Customer Service and Size Guides
I recently made a purchase from ASOS and, unfortunately, had a disappointing experience. The size guide provided was quite misleading, which resulted in items that didn’t fit as expected. I reached out to customer service and spent over three days trying to get help, but the responses I received felt dismissive and unhelpful. Despite raising a valid concern about the sizing chart, I was repeatedly told it was correct without any effort to genuinely address the issue.
If you're planning to order from ASOS, I’d recommend double-checking sizing very carefully. I personally no longer feel confident in relying on their size guide. This experience has made me hesitant to shop for clothing from ASOS again.