I’m really disappointed with my recent experience with ASOS customer service. I returned items slightly outside the return window due to an extremely difficult time — involving a close family member being diagnosed with a brain tumour and my own mental health struggles. I explained this clearly and respectfully, and asked if they might consider a gesture of goodwill or even store credit. ASOS’s own returns policy states that they may accept late returns in some cases and issue a gift voucher — yet even in these clearly exceptional circumstances, they flatly refused. I understand policies exist for a reason, but compassion and human decency should count for something. Sadly, I didn’t see any of that in this experience. After years of shopping with ASOS, I expected better.