No point using premium service - it is far from Premium. Hermes attempted delivery 3 times apparently, They categorically did not. ASOS told ME to contact them/Hermes MYSELF, which you cannot do! I find it very hard to believe they do not know that, since I have seen many other complaints to this effect. They could not even offer 10% as good will for their absolutely naff service. ALL I was offered was a 'sorry you feel this way'. They don't care about your service, or even offering what they promise. I complained online and their measly attempt to quash my public complaint didn't go un-noticed. They asked me to move to a private chat and then offered nothing further, saying it had already been looked into. Customer Service is non existent. They may have a large catalogue but thankfully most is not their own product. I will be ordering elsewhere from now on. And contacting trading standards to see where I stand in terms of being offered a service that has not been delivered.