ASOS is terrible they use the courier Hermes because they are cheap and it saves them money. However Hermes is garbage and ASOS customer service have no way of talking to Hermes. So when my parcel was delivered to the wrong address it leaves me the customer having to do all the work to sort it out. Even after I contacted Hermes they still delivered to the same wrong address. And ASOS are just like sorry pal nothing we can do about it. They chose to deliver through this carrier even though it causes us the consumers nothing but stress and wasted time even when we spend our money with them. This to me shows they have nothing but contempt for their own customers. I will not use them again in future and I recommend you don't either.