If I could give this company 0 Stars, they'd have them. Ordered a couple of items with next day delivery through their courier- Hermes. The package doesn't show up on the expected delivery day and not the day after. I am leaving London (was only visiting) and they are telling me that they can't contact the courier to track the package, they won't refund me or give me store credit, and I need to have a neighbor mail it back. So I am out $50 because their incompetent carrier and yet they sit there and spout robotic blurbs about how they are focused on customer service then just end the chat. I will NEVER order from them again. Garbage company, pathetic excuse for customer service.