My first time using this company, and totally unimpressed. Placed an order for collection from a local store as we both work during the day. The courier failed to deliver the item… So I asked ASOS the following… Me: Please deliver to a different address. ASOS. No Me: Please reattempt delivery. ASOS: No Me: Please credit my account so I can re-order the items as a priority, as I need for a gift, (as you now know the items are on the way back to you.) ASOS: No Me: So what you are basically saying, is tough luck! We’ve taken your money, you can’t have it back for two weeks (7 WORKING days + 1 Bank holiday + 2 weekends), you don’t have the items you ordered, and we won’t do anything for the inconvenience as I’m hiding behind a ‘policy’ ASOS Basically yes Me: OK, I’ll vent my frustration of your poor customer service on trust pilot. Are you sure you can’t do anything to help me, as I can’t afford to re-order YOU failed to deliver prior to you refunding me. The error is YOURS not mine. ASOS No Me – typing my frustrations!