I ordered some clothing for a month long vacation I am going on in a week, and I ordered it with expedited 2 day shipping just to be sure it will get here in time. On the day it was supposed to arrive i checked the tracking number and it said the package was being held by Fedex. So I called fedex and they said the package was found to be empty and they will not deliver the empty package to me and that I need to contact ASOS. So I contacted ASOS customer support and they said that they will investigate for the next 10 days, then they will make a decision. I explained to them that I ordered with expedited 2 day shipping and I need a fund because I will be leaving the country this week and will not be here nor will I need the clothing once I am gone. They will not give me a refund even though I will not receive my package. So now I am stuck with no clothes and no money. I have to pay my credit card off and they refuse to refund me for the missing or stolen package, even though fedex officially confirms the package is empty. Asos refuses to refund me! Horrible customer care, they straight out rob you of your money and don’t get you your clothing.