Order was placed on Saurday 27th july for a dress to be delivered amongst a few other items in light of a party tomorrow (wednesday). I selected next day delivery. It was out for delivery sunday at 10am. At 7pm an update from Hermes saying there has been a delay. Yesterday an update saying has been returned to sender. Where is my parcel? I ordered with plenty of time for my party and all customer service said is when we recieve the item back from hermes its 10 days for a refund in the meantime feel free to order again and when I mentioned I didn't have the funds. They told me to use Klarna and pay Klarna when I am issued the refund. I asked to speak to the manager and was told that everyone at ASOS customer care has same level of training so could not pass me onto a manager.