Shame on you ASOS.. I have been a very loyal customer for , well since they where formed. What has happened to this company, are they using idiots in the customer service place, they are rude, arrogant and abusive and if you question what they say they cut you off. They also block your account now if you send back more than two orders on the run. They used to be a great company, maybe now the original owners have left and the ex boss has had his fun and divorced his wife they really don't care. They should be accountable to someone but unlike the financial sector they are not accountable to anyone.. Maybe someone will complain to watchdog on the BBC..SHAME ON YOU ASOS