Although I love ASOS design... And although my good heart always forgave... Reading all the reviews now - I am horrified of returning stuff - I just can't afford it! I got an item with holes in it. One item is missing, thank God it's the cheapest one. The jacket I bought is not at all white. I received the package opened - they stuffed a small plastic with all my things - no wonder! A tight dress with huge armpit-seams... I hope the tailor can fix it. Because in no way will I refund if the chance of getting money back is approx 1/5 - and I have red so many reviews... Sad