I ordered clothes on 02 Jun, 2020. Yodel lost the package and it took until 17 Jun for Asos to offer any resolution. The resolution was a refund for the items which would take a further 22 days. I contacted Asos and stated I wanted the items I ordered and paid for rather than a refund. My request was refused. This means that i now have to order the same items as before spending my own money for the second time, with no guarantee that I will get what i ordered, since they persist with a substandard delivery company. This is the first issue i've had with Asos but i'm gobsmacked by how they've dealt with this issue and felt the needed to alert others.