I had to wait two weeks for a order and with no update from ASOS I had to chat to three different representatives and last one called kainaat refused to give me a refund and said ‘do not worry you will not be out of pocket!!!!!’ Also added ..I have to wait for asos to investigate with carrier and as many times as I tried to say I have been waiting for two weeks she cut my conversation off and said this is all I can do! Never ever again I buy or go near asos and no one should