I have had non stop issues on my account all I want to do is redeem a voucher that was bought for me as a gift and that seems to be the hardest thing in the world for this business. So far I have completed one order, which got cancelled in error using a gift voucher. I was advised no monies were taken and to reorder, however my gift voucher had yet to be refunded. After 24 hours I emailed again, to be told, this will be done in the next 24 hours.. same again the following day.. this went on for 1 week. Using email and also facebook messenger I was emailing non stop so I could replace my order. The order was originally completed on the 23rd of August. When this finally got resolved on the 12th of September all of my products I originally wanted to purchase were out of stock. I begrudging completed a second order to use the voucher the same day I received another voucher, order, I received an email advising this was shipped and due to be received on the 13th of august.. safe to safe its now the 17th of August and I haven’t got anything. I contacted ASOS again yesterday through facebook messenger – only to be told, the product cannot be found anywhere we will offer you a refund… great so will I now have to wait 4 weeks to get the voucher back and go through the same process as before – lets see..