If I could have given 0 stars I would have. It took a month for my item to be delivered and when it did I had to pay custom charges despite it saying on the website that ROI customers do not need to. I submitted 4 tickets to customer service and did not receive any replies to the first 2. I am still waiting for the issue to be rectified. I have returned the item as it was unsuitable and am still waiting for a refund. I won't hold my breath. I am reporting them to Trading Standards. No one should have to have this much of a fight to get their money returned to them.