PLEASE AVOID AT ALL COSTS. This company does not abide by Consumer Acts, nor their OWN return policy. Emailed in order to start return as their return portal rejected this, a "Natalie" responded that my return window had closed. Quick maths shall we? So item purchased 1st August, item delivered 4th August, 14 days from delivery date 18th August, hmm okay Natalie. "If you are not completely satisfied with your item(s) then return them to us in their original condition. Please notify us of the return within 14 days from the date of delivery." -taken from AX Paris own website. "As per our return policy at the time of your order, returns were calculated from the date the order was placed, not the delivery date. According to our records, your order was placed on 01-08-2025, which means your standard return window ended on 16 August 2025." -Natalie's reply (FYI 14 days after the first is actually 15th too 😭😭 her math aint mathing.) I'm happy to take it as far as I need in order to return my item for a full refund, and at this point, compensation for putting up with incompetence. Enjoy your day, order from somewhere else, New look if you are desperate to purchase an item from AX Paris and you value your braincells, because this interaction is subtracting mine.