The returns policy is a joke from this company i was within 14 days of receiving my order but their returns portal had locked me out, after advice from a customer service member i returned the goods manually, only to be emailed to say i had been issued a gift card which is not what i was expecting as i was entitled to a refund according to my understanding which is when the headache came. My advice for everyone... your delivery note says 14 days of receipt therefore legally you have 14 days from the day you receive the goods not the date of your order. If you make this clear to them that they are providing different information in different places, you will get your money back. Do not back down, this is key, they will repeatedly tell you of their 14 day policy stated on the website so you give up, however the delivery note sent out with your order on company headed paper states 14 days from receipt which means receiving the goods this is also part of online/distant selling regulations (mine did at the time of end of May this year) keep going and don't back down, you will get a refund as I did. This company is scamming people and cheating you out of money however legally they will have to refund you if you are within 14 days of receiving the goods.