Order a dress which when arrived was not suitable. Returned the next day. Once they received the return they emailed to say as it was a sale item they refunded me by Gift Card/Voucher. No where does it state on their returns policy that this is the case. I even emailed them their own return policy to read! Yet they still came back and said they had very strict rules with sale items and refunds this way. I asked them to show me where on their website it states this about sale items. They could not show me this. They told me if I was not happy to write to their complaints department by letter. I do not know how they can get away with this!!