1 star rating is actually too high for this company. I bought over £450 worth of goods from this company for my 3 daughters for prom and a future wedding. They were received, tried on and the unwanted goods were returned the following day. The following week I received an email enclosing a gift card for over £180 because of either late returns or sale items. On reviewing their returns and refund policy there was nothing written to state that a gift card would be issued. After a day of ping ponging emails (because you cannot get in touch with them over the phone) and getting nowhere, I took my issue up with PayPal who have managed to refund me my full amount because AXParis did not reply to any of their communications. Shocking customer service. They need to update their refunds policy if they want to give gift cards out.