If i could give 0 stars I would. Brutal costumer services with no contact number have to wait days for people to get back to you. Over a month ago my boyfriend sent me an e voucher, when I went to use it, it didn’t work. I wrote to beauty and stated they couldn’t issue me a new code but that I would have to spend my own £30 and when the item had been dispatched let them now and they will refund the value of the original gift voucher £30. I waited 4 weeks for my parcel to arrive and nothing contacted the courier and they have not received anything from beauty bay. So I then wrote to beauty bay and they say they will refund me, now coming back and saying the refund from the 31.03.21 when I spent my own money is the refund, But I am still out £30 for a voucher that was never working and now items ??? Absolute disgrace of a company with costumer with no brain capacity to see they are robbing people. Taking it public now