Absolutely horrendous. Never had an issue before now. Ordered 6 days ago, for collection from a local store. Checked in with BB today as I hadn’t received anything or heard my order was ready to collect as today should’ve been the date of collection. After chasing multiple avenues I finally had a half arsed response which one half was a lame apology and the other half blaming myself regarding an address when their website gave me the address to my nearest local store they drop to. I am not out of pocket, have no item and nothing resolved. Oh, to top it off they have ignored my last 4 emails. This was a Christmas gift and they failed to process it their end, they took my payment and sent me confirmation of where to collect. This is your fault. Not mine. You need to fix it. I now have lost a gift for Christmas. Disgusting customer service. Absolutely horrendous.