I purchased a facia roller from Beauty Bay as a Christmas present for my wife. Unfortunately I purchased the wrong item, and so requested a refund. As there is no phone number for this company, everything had to be done via email. Finally, I was told I could only return the item if it was unopened and unused, which it was. On 8 January 2022, I took the item to my local Hermes store to complete the return. It is now 1 month later (8 Feb) and I still have not received my refund. As there is no phone number, I am still unable to speak to anyone directly, so everything is again done by email. The latest I have been told is that I need to provide a 16 digit code, apparently given to me by Hermes, to allow Beauty Bay to track them, and process a refund. However, I was not given this 16 digit number, and never have been previously when I have returned items via Hermes. Would I recommend this company? No, not at all. With the online world we live in today, it is imperative that companies provide systems to allow returns and refunds to happen quickly, but Beauty Bay do not do that, so if you ever have to return an item to them, good luck with that!