So this is in regards to an order I placed on the 21st of June 2017, Order Ref: 1F0Z-GYLO-DC40-V. I got an email from Hermes on the 22nd June 2017 that they have successfully delivered my order. I was a little surprised, because me and my husband were both working from home that day, and we had never heard the doorbell or even a knock on the door. there was no note left at the door as well. I went out to check if they left it outside the door - however the package was no where to be found. I logged on to the website and was very very disappointed to see that there was no number I could call to get my concerns addressed with Hermes or Beautybay, I couldn't even find a customer care email address on the website. So, I contacted the Customer service on beautybay chat (this was done in the afternoon of the 22nd June itself) - I spoke to a lady called Rochelle, who assured me that she had raised my complaint - and that I will hear back from Beauty Bay in the next 24 hours. I even told her that it was my daughters bday on the 25th June - and my order was meant for her bday present - so I was quite desperate to get hold of it in time, she assured me that I will definitely hear back from them, and will get hold of my order in time. However Its the 27th today - and I have heard 'nothing, back from Rochelle - or the Beauty Bay customer services - Needless to say I am extremely upset. I am here to warn EVERYONE - please DO NOT buy from them - unless you want to go through what I have gone through!