I placed an order of some items that had a little bit of a discount, which according to BeautyBay, should arrive within 5 to 7 working days. My order never arrived and after a month and three automated responses to my emails finally someone answered me to tell me to sign a paper stating I did not receive my order. After sending it back they proceeded to give me a refund denying me the possibility to send the items again. The items were not on sale anymore so after telling them, they agreed that if I placed the same order again I would get a refund for the price difference to honor the price I originally paid. After several days I had to write to them because I didn’t get the refund, due to “technical issues” according to them. Well, it has been way over a month AGAIN and I am not getting my second order either. They told me over week ago that I would get a refund and I haven’t got it yet. This is extremely outrageous! And they have the guts to blame me for choosing the free delivery option instead for paying for a tracking number! Utterly ridiculous!!! NEVER BUY ANYTHING FROM BEAUTYBAY.