I give 2 stars and not 1 just because sometimes I received the items I needed. But when it comes to big days like Christmas, Easter, Black Friday - stay away from them. I am one of those whose Christmas package was lost. Upon requesting to resend the items (I'm trying to order them second time), they responded that they issued a refund. They don't seem reading my messages and they completely ignored my following messages where I demanded from them a resent package. They fucked up, twice, plus it's Christmas, they MUST make up to their mistake. But they didn't. Unfortunately, BB is often the only choice for European customers to get specific new makeup when it lands in Europe from America. I would strongly advise looking for a new beauty website because my patience has expired and I don't want to deal with such a crappy service they have. Instead of doing your silly Instagram stories fix your goddamn customer service and deliveries!